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Frequently Asked Questions

Everything you need to know about Clara, our products, and how we operate.

Products

Yes. Clara carries authentic Ortho Molecular Products, the exact same formulas recommended by functional medicine practitioners, naturopaths, and integrative health providers. Same manufacturer, same quality, same batch standards.

No. Clara makes practitioner-grade supplements accessible to everyone. No appointment, no referral, no gatekeeper. Just clinical-quality products shipped directly to you.

Ortho Molecular Products uses bioavailable nutrient forms (methylated B vitamins, chelated minerals), clinical dosages backed by peer-reviewed research, and pharmaceutical-grade manufacturing. Most retail supplements use cheaper forms in lower doses.

Our Protocol Bundles are curated for common health goals like energy, sleep, gut health, and immune support. If you are unsure where to start, the Foundation Bundle covers the essentials most people need. For personalized guidance, we always recommend consulting with your healthcare provider.

Subscriptions

Subscribe and save 15% on individual products (or 20% on Protocol Bundles). Your order ships automatically every 30 days. You can pause, skip, or cancel anytime from your account. No commitments, no penalties.

Absolutely. You can pause, skip a month, swap products, or cancel your subscription at any time. Changes made before your next billing date will apply to your upcoming order. Contact us at hello@clarawellness.com for assistance.

Orders and Shipping

Standard shipping takes 3 to 5 business days. Orders over $75 ship free. Expedited shipping options are available at checkout.

Currently, Clara ships within the contiguous United States. We are evaluating international shipping options and hope to expand in the future.

We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, contact us within 30 days of delivery for a full refund or exchange. See our Returns page for full details.

General

Clara is an independent wellness brand focused on making practitioner-grade supplements accessible to everyone. While our products are the same ones used in clinical settings, Clara itself is not a medical practice and does not provide medical advice.

Email us at hello@clarawellness.com or visit our Contact page. We typically respond within one business day.